Frequently Asked Questions (FAQ)
How long does it take to receive my order?
Available shipping methods, rates, and estimated delivery times are shown at checkout based on your destination and the items in your order. For more information, please review our Shipping Policy.
What is your return and refund policy?
Return eligibility, time limits, and exclusions are explained in our Return & Refund Policy. Items marked Final Sale cannot be returned or exchanged unless they arrive defective or incorrect.
Do your bands fit all Apple Watch models?
Compatibility varies by design. Select the connector group that matches your Apple Watch model and case size, then compare your wrist measurement with the product-specific range. Use our Apple Watch Band Size Guide before ordering.
How should I care for my Floratie band or jewelry?
Keep your item away from perfume, lotion, harsh cleaners, and prolonged moisture. Wipe it gently with a soft, dry cloth after wear. Natural stones and beads may vary slightly in color and pattern.
How can I contact customer service?
Use our Contact page and include your order number, if applicable. Our support team will reply as soon as possible.