Refund policy
Return and Exchange Policy
We accept returns and exchanges within 30 days after you receive your item.
To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Contact us at support@floratie.com before sending an item back. If your request is accepted, we will provide return instructions. Items sent back without first requesting a return or exchange will not be accepted.
Customers are responsible for all shipping costs associated with returns and exchanges, including shipping the original item back to us and shipping a replacement item to the customer. If we provide a prepaid shipping label, its cost may be deducted from the refund or collected before a replacement is shipped.
You can contact us with any return or exchange question at support@floratie.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, and gift cards. Please contact us if you have questions about a specific item.
Exchanges
To request an exchange, contact us within 30 days after receiving your item. Once the original item is received and inspected, we will arrange the replacement, subject to availability. If the requested replacement is unavailable, we will offer an alternative or a refund. Customers are responsible for the shipping costs described above.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you after we receive and inspect your return and tell you whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at support@floratie.com.