Shipping policy

Last updated: August 26, 2026

Thank you for shopping with Floratie. This Shipping Policy explains the shipping destinations, available delivery methods, rates, estimated delivery times, tracking, and customs information that apply to orders placed on floratie.com.

Shipping Destinations

We currently ship to the United States, the United Kingdom, and supported European countries.

The countries and regions available in the shipping-address selector at checkout are the authoritative list of destinations available for each order. If a country or region cannot be selected at checkout, we are currently unable to ship to that destination.

Shipping Options and Rates

Standard Shipping: $4.89, with estimated delivery in 5–8 business days.
Expedited Shipping: $8.59, with estimated delivery in 3–5 business days.

Available shipping methods may vary by destination. The shipping method, rate, and delivery estimate displayed at checkout govern your order.

Floratie does not currently offer a general free-shipping threshold unless a separate promotional offer is expressly displayed on the website and successfully applied at checkout.

Order Processing

After your order is confirmed, it will be prepared for shipment. You will receive a shipment-confirmation email when your order has been dispatched.

Delivery estimates are stated in business days and do not include weekends, public holidays, or unexpected carrier, weather, operational, or customs delays.

Delivery dates are estimates rather than guaranteed arrival dates. During promotional periods or other periods of unusually high demand, preparation and delivery may take longer.

Shipment Confirmation and Tracking

When your order ships, we will send a shipment-confirmation email containing tracking information when tracking is available.

Tracking information may take up to 24 hours to become active after the carrier receives the parcel. Carrier tracking updates are provided by the relevant shipping provider and may not appear immediately.

Duties and Taxes

Where the cart or checkout states that duties or taxes are included, they are included in the amount displayed for your order.

If a customs authority, government agency, or local carrier assesses a separate duty, tax, handling charge, or import fee that was not collected at checkout, that charge is the recipient’s responsibility.

Please review the complete order summary, including applicable taxes and shipping charges, before submitting payment.

Shipping Address

Please check your shipping address carefully before submitting your order. The customer is responsible for providing complete and accurate delivery information.

If you notice an error in your shipping information, contact support@floratie.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned because the address supplied during checkout was incomplete or incorrect, additional shipping charges may apply before the parcel can be sent again.

Delivery Delays

Carrier delays, severe weather, customs inspections, public holidays, regional service interruptions, and other circumstances outside our reasonable control may affect delivery times.

If tracking has not been updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, contact us with your order number so that we can review the shipment.

Damaged Packages

If your order arrives damaged, email support@floratie.com as soon as possible with your order number and clear photographs of the product, shipping packaging, and shipping label.

Please retain the damaged product and packaging until we have reviewed the claim. Depending on the circumstances, we may provide an appropriate replacement, refund, or carrier-claim assistance.

Lost Packages

If tracking indicates that a parcel may be lost in transit, contact support@floratie.com with your order number and tracking information.

We may need to investigate the shipment with the carrier before issuing a replacement or refund. A parcel marked as delivered may also require confirmation with the carrier or delivery location before the investigation can be completed.

Multiple Shipments

Items from the same order may occasionally be shipped separately. If an order is divided into multiple shipments, you may receive more than one shipment-confirmation email or tracking number.