Privacy policy

Last updated: August 26, 2026

Floratie operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”). The store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details: such as your name, email address, telephone number provided during checkout, billing address, and shipping address.
Order and transaction information: such as products viewed, added to your cart, purchased, returned, exchanged, or cancelled, together with your order history.
Payment information: such as payment method, payment confirmation, transaction details, and payment information processed by Shopify or our authorized payment providers.
Account information: such as your username, password, preferences, saved information, and account settings.
Communications: information you provide when contacting customer support, submitting a form, requesting a return, or otherwise communicating with us.
Device and technical information: such as your browser, device type, network connection, IP address, cookie identifiers, and similar technical identifiers.
Usage information: information about how and when you access, browse, or interact with the Services.
Marketing preferences: such as whether you have chosen to receive or stop receiving promotional communications.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: including when you place an order, create an account, contact us, subscribe to communications, submit a form, or otherwise provide information to us.
Automatically through the Services: including through cookies and similar technologies when you visit or interact with our website.
From Shopify and our service providers: including providers that support website hosting, payments, analytics, fraud prevention, order fulfilment, shipping, customer support, and marketing.
From business and marketing partners: where permitted by applicable law and subject to their own privacy practices.

How We Use Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing the Services: to process payments, confirm and fulfil orders, arrange shipping, manage returns or exchanges, maintain customer accounts, provide customer support, and deliver requested products and services.
Improving and personalizing the Services: to remember preferences, understand how customers use the website, recommend relevant products, and improve our products, website, and customer experience.
Communicating with you: to send order confirmations, shipping notifications, service messages, responses to enquiries, and other transactional communications.
Marketing and advertising: to send promotional communications where you have provided consent or where otherwise permitted by law, and to measure or personalize advertising.
Security and fraud prevention: to authenticate accounts, detect and investigate suspicious activity, prevent fraud, protect the Services, and provide a secure shopping experience.
Legal and compliance purposes: to comply with applicable laws, respond to valid legal requests, maintain required records, resolve disputes, enforce our policies, and protect our legal rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to provide the Services or for other legitimate purposes described in this Privacy Policy, including:

Shopify and service providers that support hosting, payment processing, analytics, customer support, fraud prevention, cloud storage, order fulfilment, and shipping.
Business and marketing partners that assist with advertising, marketing, or measuring the performance of the Services, where permitted by applicable law.
Shipping carriers and fulfilment providers where necessary to deliver your order.
Professional advisers, authorities, or other parties where disclosure is required to comply with applicable law, respond to valid legal process, resolve disputes, or protect our rights.
Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, or sale of business assets.
Other parties when you direct us to disclose information or provide your consent.

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or data sharing. You can submit an applicable request through our data-sharing opt-out page.

Relationship with Shopify

The Services are hosted and supported by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve its services for customers and merchants.

Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than the country where you live. Shopify may also process information about your interactions with Floratie, other merchants, and Shopify to provide security, analytics, personalization, and other platform features.

To learn more about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy. Depending on your location, you may also submit certain privacy requests through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and support analytics or advertising.

Depending on your location, you may be able to manage non-essential cookies through the cookie settings displayed on the website. You can also adjust cookie controls through your browser. Disabling certain cookies may affect the functionality or availability of some Services.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a third-party link, you should review that party’s privacy and security policies. We are not responsible for the privacy, security, accuracy, or content of websites and services that we do not control.

Information posted on public or semi-public platforms, including third-party social networks, may be visible to other users and may be used by those platforms according to their own policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information through the Services, please contact us so that we can review and, where required, delete the information.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security system or method of transmission is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to provide the Services, maintain customer accounts, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies. The appropriate retention period depends on the nature of the information and the purpose for which it was collected.

Your Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

Right to access: the right to request information about the personal information we hold about you.
Right to deletion: the right to request deletion of certain personal information.
Right to correction: the right to request correction of inaccurate personal information.
Right to portability: the right to receive certain personal information in a portable format or request its transfer where applicable.
Right to restrict processing: the right to ask us to limit certain processing activities where applicable.
Right to object: the right to object to certain processing activities, including certain direct-marketing activities.
Right to withdraw consent: where processing is based on consent, the right to withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
Right to opt out: depending on your location, the right to opt out of certain data sharing, targeted advertising, or processing activities defined by applicable law.
Right to appeal: where applicable, the right to appeal a decision concerning a privacy request.

You may exercise applicable privacy rights by contacting us using the details in the Contact section below. We may need to verify your identity before processing a request. Where permitted by law, you may authorize an agent to submit a request on your behalf, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant email. If you unsubscribe from marketing communications, we may still send non-promotional messages relating to your account, orders, transactions, security, or customer-service requests.

Global Privacy Control

Where required by applicable law, if you visit the website with a recognized Global Privacy Control signal enabled, we will treat the signal as an applicable opt-out request for the browser or device sending the signal.

To learn more about Global Privacy Control, visit globalprivacycontrol.org.

Additional Rights for the United Kingdom and European Economic Area

If you reside in the United Kingdom or European Economic Area, applicable law may provide additional rights concerning access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

Where personal information is transferred outside the United Kingdom or European Economic Area, we rely on legally recognized transfer mechanisms where required, such as adequacy decisions, standard contractual clauses, or equivalent safeguards approved by the relevant authority.

Complaints

If you have concerns about how we process personal information, please contact us first so that we can review the matter.

Depending on where you live, you may also have the right to submit a complaint to your local data-protection authority. Individuals in the European Economic Area can find information about supervisory authorities through the European Data Protection Board.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live. When required by applicable law, we use recognized safeguards intended to provide an appropriate level of protection for transferred personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal obligations, or operational requirements. When we update the policy, we will publish the revised version on this website and update the “Last updated” date. Additional notice will be provided where required by applicable law.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise any privacy rights available to you, please email support@floratie.com.